We build the office behind a distribution business: orders from every channel flowing into one system without re-typing, stock that is right in all of them, carrier updates and customer notifications that send themselves, and a daily view of what shipped, what is late and what is unpaid. Connected to your WMS, your storefronts and QuickBooks, at a fixed price, then kept running.
Wholesalers · 3PLs · movers · freight and courier
Distribution offices are translators: email to order, order to pick list, pick list to invoice, tracking number to customer. Each translation is a chance to be late or wrong.
Orders arrive by email, EDI, a storefront and the phone, and someone keys each one into the warehouse system.
Every order lands in one queue, is checked against stock and pricing, and becomes a pick list without a human re-typing it. Exceptions, such as a credit hold or a short stock, go to a person with the details attached.
Shopify, BigCommerce, EDI, email parsing, your WMS or inventory systemThe storefront says 40, the warehouse says 12, and the customer finds out at the dock.
Stock levels sync between the warehouse, the storefronts and accounting as they change. Low-stock and reorder drafts are prepared on your thresholds; you approve, the PO goes.
Your WMS, Shopify or B2B portal, supplier portals, QuickBooksCustomers call to ask where the order is. Someone looks it up and tells them.
Carrier scans trigger the right message to the right customer, in your wording, with the tracking link. Delays are flagged to you before the customer notices them.
UPS, FedEx, USPS and LTL carrier feeds, SMS and emailShipments and invoices get out of step, and receivables drift because nobody chases consistently.
Invoices are created the moment goods ship, sent with a pay link, and matched to payments in QuickBooks. Statements and reminders run on schedule; you see receivables by customer on one page.
QuickBooks Online, payment processor, your WMSThree steps, each priced before it starts. You can stop after any of them and keep everything.
Half a day with you and your office. We map how work actually moves, put a dollar figure on the three biggest leaks, build a working prototype of one workflow and quote the build at a fixed price. The fee is credited to the build.
The agreed system goes live in phases, with your team trained on each one. Scope is what the diagnosis said; anything new goes through a written change request, so the price holds.
We watch it, fix it when a vendor changes something, and send a monthly report with the numbers. Improvements ship every month. Cancel with 30 days' notice; everything stays yours.
A worked example with sample numbers. Your diagnosis replaces these with yours.
Take a regional wholesaler shipping about 300 orders a week from a storefront, EDI and email. Suppose two staff spend half their day keying orders and answering where-is-it calls: roughly 40 hours a week at a loaded $26 an hour, about $1,040.
Suppose 1% of orders ship wrong because of a re-keying error, and each costs about $120 to fix and reship. That is three a week, $360.
Invoices currently go out the day after shipping and are chased when someone remembers. Invoicing at ship time and chasing on schedule typically pulls receivables in by several days, which is cash in the bank rather than a line on this table.
The three things owners ask us about before anything else, answered in writing.
The code, the data and every account are yours from day one. Leave whenever you like and take all of it with you.
Nothing your customers see goes out without someone on your side signing off. The system drafts; people decide.
Every workflow is monitored. When a vendor changes something and a step fails, we get the alert and fix it, usually before anyone notices.
The WMS runs the warehouse well. The gaps are around it: getting orders in without re-typing, keeping storefront stock honest, telling customers what is happening and invoicing on time. We connect those edges to the system you have.
Yes, as part of the order-intake work. EDI documents become orders and acknowledgements in your system, and exceptions go to a person. The diagnosis covers which trading partners and document types you need.
Those changes are the main reason integrations break, so monitoring and fixing them is what the monthly Run plan is for. We get the alert and fix it, usually before an order is affected.
Usually within three to five weeks of starting the build, one channel at a time, with the old process running alongside until the numbers match.
You do. Code, data and every account are yours from day one, with documentation for your team or any engineer you choose.
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Tell us what is slowing your distribution business down. You talk to the person who would build it, and leave with a clear next step either way.
