We build the back office behind a store: orders flowing from Shopify or BigCommerce into accounting and fulfilment without re-typing, inventory that agrees across the website, the floor and the warehouse, returns and customer questions handled in minutes, and reorders drafted before you run out. At a fixed price, then kept running.
Shopify and BigCommerce stores · showrooms · specialty retail
Retail software is good at taking the order. Everything after that, the sync, the returns, the questions, the reorders, is where owners spend their evenings.
Orders, fees, refunds and payouts are reconciled in QuickBooks by hand, usually weeks late.
Every order, refund and payout posts to QuickBooks correctly, with fees split out and deposits matched. Month end becomes a review instead of a rebuild.
Shopify, BigCommerce, Stripe, PayPal, QuickBooks OnlineThe website sells something the store just sold. The warehouse count is different again.
Stock syncs between channels and locations as sales happen. Low-stock reorders are drafted on your thresholds and sent to suppliers when you approve.
Shopify POS, your warehouse or inventory system, supplier portalsWhere is my order, can I return this, do you have it in blue: the same questions, all day, by email and chat.
Order status, returns and common questions are answered immediately from your own data and policies, in your tone. Anything unusual goes to a person with the order attached. Return labels and refunds follow your rules.
Shopify, Gorgias or your help desk, carriers, SMS and emailThe numbers live in five dashboards; the decision needs them in one.
A weekly report with sales by channel and product, margin after fees, stock cover and returns rate, delivered to your inbox. Alerts when something moves outside the range you set.
Shopify, QuickBooks, ad platforms, Google SheetsThree steps, each priced before it starts. You can stop after any of them and keep everything.
Half a day with you and your office. We map how work actually moves, put a dollar figure on the three biggest leaks, build a working prototype of one workflow and quote the build at a fixed price. The fee is credited to the build.
The agreed system goes live in phases, with your team trained on each one. Scope is what the diagnosis said; anything new goes through a written change request, so the price holds.
We watch it, fix it when a vendor changes something, and send a monthly report with the numbers. Improvements ship every month. Cancel with 30 days' notice; everything stays yours.
A worked example with sample numbers. Your diagnosis replaces these with yours.
Take a store doing 500 online orders a month plus a showroom. Suppose the owner or a bookkeeper spends six hours a month reconciling payouts, fees and refunds into QuickBooks, and another four fixing stock mismatches, at $40 an hour: about $400 a month.
Suppose 300 customer emails a month are where-is-it, returns and stock questions at eight minutes each: 40 hours, roughly $1,000 a month at a loaded $25 an hour.
Suppose two oversells a week each cost a refund, an apology and a lost repeat customer. The direct cost is small; the lost customer is the real number, and it belongs in your diagnosis, not in a sample.
The three things owners ask us about before anything else, answered in writing.
The code, the data and every account are yours from day one. Leave whenever you like and take all of it with you.
Nothing your customers see goes out without someone on your side signing off. The system drafts; people decide.
Every workflow is monitored. When a vendor changes something and a step fails, we get the alert and fix it, usually before anyone notices.
Several, and for a simple store one may be enough. They tend to break on multi-location stock, bundles, B2B terms and payout fee splits. We start by checking whether an off-the-shelf app fits; if it does, we say so.
Not if they get the answer they wanted in a minute. Replies use your tone and your actual order data, never guess, and hand anything emotional or unusual to a person immediately.
It is the normal case. Shopify POS or your register, the website and any marketplaces all feed one stock picture; the diagnosis maps which systems hold what.
Order-to-QuickBooks is usually live within three weeks of starting the build, running alongside the old process for one cycle so the numbers are proven before you rely on it.
You do: code, data and every account, from day one. If you move platforms later, the documentation goes with you.
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Tell us what is slowing your store down. You talk to the person who would build it, and leave with a clear next step either way.
